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FAQs

We appreciate you may have a million questions, and once you've submitted your enquiry via our contact form, we will schedule a call which is an ideal place for you to ask them. In the meantime, here are the answers to some of frequently asked questions...

I want to book but don't have the money yet, can I reserve the date?

In order to secure your date with us, we require a small deposit only of £400 for the weddings/events or £100 for proposals. The remaining balance is payable 4 weeks prior to your event date. If you cannot afford the deposit at this stage, then we can hold your date for 7 days or until we receive another enquiry for the same date, whereby we will notify you to give you the opportunity to snap it up first! 

Are travel expenses included?

Travel expenses will be calculated and quoted on top of the package price if the location of the event is not within 1 hour of Bristol or Swindon. We travel internationally and will collaborate with you to find the most economic prices for flights/hotels.

What happens after I submit an enquiry?

Once receive your contact form we will reply to you within 24-48 hours - probably sooner as we'll be so excited to hear from you! Next steps will be to book in a Zoom call so that you can meet us all virtually, ask any questions and we can find out more about what you have planned. Following the call, we will send you an online quote (including any necessary travel expenses) and a contract. Our next official conversation will happen a few weeks prior to the event where we nail down the itinerary - how exciting!

Will it always be Ells, Steph and Steff?

We are the OG's of The Queer Bundle. If you want to book us for a date that one of us are not available, then we can give you the option for us to collaborate with another LGBTQ Photographer or Videographer from our trusted list of suppliers. This will also be the case in the event of sickness or an emergency. 

Are you insured?

We are fully insured with public liability cover, this also includes insurance and accreditations for drone operation. We are more than happy to provide this to venues if required, please let us know when booking.

When will we get the photos and film?

For weddings and events, our delivery time is estimated around 6-8 weeks. We will however always endeavour to get some sneak peeks over to you within 24 hours of your big day! For proposal/love story sessions, you will receive these within 2 weeks, again with sneak peeks within 24 hours.

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